Artificial Intelligence for IT Operations – the answer to sustainable operational efficiency

Remember when “cloud” was just a buzzword? Ten years ago, many people thought that cloud technology was overhyped. Now, our future is in the Cloud – everything we own digitally is backed up to the Cloud.

There’s a similar discussion about Artificial Intelligence for IT Operations (AIOps) today. Once again, some people are skeptical. However, I predict that AIOps is destined to follow cloud, with widespread adoption across industries. Organizations will quickly learn that they can’t remain competitive without AIOps. Just like the Cloud, AIOps is going to evolve IT and digital business as we know it.

In India, tech convergence is the new reality for 2020. AI is being leveraged by every sector, in some way, to increase productivity and create efficiencies. Given the COVID-19 pandemic, AI has become vital for smooth workflow systems. With people observing social distancing across the globe, companies have had to create digital workflows that maintain, if not increase, productivity as people adjust to the new norm, for now.

AIOps optimizes IT operations using machine learning and big data. That’s the opposite of how many IT operations departments work today, struggling with manual processes and heavily siloed tools that don’t share data. Realizing the rising importance of AI, the Government of India in the Union Budget 2019-20 put AI high on its agenda. The Government has already identified nine priority areas and has been playing a pivotal role in augmenting the development of AI through various initiatives.  In October 2019, the Government of Maharashtra announced the use of AI- based solutions for agriculture under the Maha Agri-Tech project to help reduce cultivation hazards for farmers.

Four reasons why AIOps is important for businesses

Enabled by the Cloud, businesses are digitizing at unprecedented speed. The pace and scale of change is staggering. And IT operations just can’t keep up. There’s just too much complexity and too much to manage. With SaaS apps and cloud services, business units are bypassing IT altogether—and this has been going on for years. AIOps changes this dynamic, ensuring that IT operations can run at digital speed and lead from the front.

With AIOps, your IT operations team don’t have to dig through thousands of events from siloed monitoring tools, spending hours correlating disconnected data to identify impacted services and the root cause of failures.