Ten ways HR tech leaders can make the most of artificial intelligence
Adoption of artificial intelligence (AI) is on the increase, but its critics are still fearful that the technology could replace human workers and even do much of the work of HR. Ji-A Min from software company Ideal highlights 10 HR tech leaders who believe AI will support, rather than replace, HR.
You can’t escape it: everywhere you turn, AI is taking over.
AI is a machine’s ability to mimic human capabilities such as learning, problem solving, and perception. For HR, this is the application of artificial intelligence to the function in order to streamline or automate some part of the workflow.
A recent survey found that 38% of enterprises are already using AI in their workplace with 62% expecting to use it by 2018. According to Bersin by Deloitte, 33% of employees expect their jobs will become augmented by AI in the near future.
To understand the impact of AI on HR, a survey of HR executives by IBM found that 46% believe AI will transform their talent acquisition capability and 49% believe it will transform their payroll and benefits administration.
An ongoing debate is whether AI will replace us in the workplace, however. Here are 10 HR leaders who believe AI technology will support, rather than replace, HR.
Somen Mondal, CEO of Ideal – software that uses AI to automate recruiting tasks, believes AI’s biggest impact will be in automating candidate screening and reducing bias.
AI can learn the qualifications of employees who are successful in a role and apply this knowledge to screen, rank, and grade candidates who match the criteria.
According to Mondal, companies using AI for recruiting software have seen promising results such as a 71% decrease in cost per hire and a threefold increase in recruiter efficiency.
Mondal is also excited by AI’s potential to reduce unconscious bias during the screening process, since AI can ignore demographic-related information about a candidate’s age, race, and sex.
Joey Price, CEO of Jumpstart:HR– a managed HR services provider, thinks AI will help reduce errors and minimize compliance fines.
Because he believes AI is best suited for collecting and compiling data quickly and without human error, Price predicts mid- to senior-level professionals will reap the value of AI the most.
Simon Rakosi, co-CEO of Butterfly– a real-time leadership coaching platform, thinks the biggest impact AI will have on HR is augmenting corporate training and coaching.
He views coaching via AI as a way to help managers understand their team’s feedback and put it to use immediately.
While AI can replace the delegation aspect of management, Rakosi believes true leaders can’t be replaced because AI won’t be able to replace soft skills that empower, motivate and develop employees.
Ira S. Wolfe, President of Success Performance Solutions– a recruitment consultancy, states AI will help HR finally become a strategic partner through the adoption of metrics and analytics.
