The Role of AI in Assisting Customer Experience
From being the plots of sci-fi thrillers to being seen as threats by the working populace, Artificial Intelligence (AI) has during the last few years jumped into the headlines as it has become a part of reality.
People are confused – AI is either considered to be a giant leap towards modernization or a leap towards massive levels of unemployment. It can turn out to be a sign of prosperity for many, thought of as a loyal servant, or it can turn the tide and become the master. The future of AI and what it transpires into lies in the hands of those controlling the characteristics that bind this innovation.
With AI, the horizons have greatly broadened. We can now imagine and think of ideas which might have made you a laughing stock a few years ago. From a computer system playing chess with the masters to driverless cars, the possibilities associated with AI are many.
The debate regarding the role of AI in augmenting human capabilities has been around for quite a while now. There are numerous theories regarding the myriad of opportunities that are presented by AI when it comes to augmenting humans.
Machines are considered better than the human brain at numerous tasks. The superiority of machines over humans can be specifically understood through their handling of work about speed and scale of computation. The completion of most major tasks involves several components, such as prediction, data gathering, judgment, and then the action was taken. Humans are still better than machines at judgment.
Considering the high skill levels of machines with AI, the technology can be used in numerous fields to expand human capabilities, to optimize the use of resources, and to enhance productivity. A few of the industries which benefit and can benefit even more with the use of AI are:
The use of Amazon Alexa comes to mind when you think of how AI can assist and automate our everyday life. Alexa, a device by Amazon that can take commands and enact them, is considered to be well ahead of its time. A few of the demands that Alexa can take and follow are to set a timer, play music, and answer general questions among many other interactive features.
The more you use Alexa, the more it will adjust according to your speech patterns and your tone. All these analytics and data are stored by Alexa on the cloud to have a better understanding of your preferences.
Moreover, smart sensors in collaboration with the Internet of Things (IoT) are also making everyday living easier for humans. These smart sensors take input from the environment beside them and then follow built-in resources to carry out predefined functions. They also make sure of better collection of data, and are used in numerous analytics centers.
Manufacturing businesses can largely benefit from the help of intelligent and collaborative robots that safely work with humans and handle tasks that are normally considered repetitive, unsafe, and difficult. This collaboration from robots is already in its implementation phase, and can further be improved in the near future.
Robotic technology that assists in managing and automating repetitive and mundane tasks is happening across numerous functions and is expected to penetrate deeper during the next decade.
