Capillary Technologies
Capillary Technologies, founded in 2012 and headquartered in Singapore, is a retail-focused customer relationship management (CRM) platform that has evolved into an omnichannel retail solution.
Profile
Provides omnichannel CRM solutions for retail brands to manage customer engagement and loyalty programs.
Capillary Technologies, founded in 2012 and headquartered in Singapore, is a retail-focused customer relationship management (CRM) platform that has evolved into an omnichannel retail solution. The company went public in India in 2025, raising ₹3.45 billion (approximately $45 million) in its IPO, with net proceeds of ₹3.23 billion after expenses. Capillary's IPO was monitored by CRISIL Ratings, which confirmed that the funds were utilized as per the offer document, with no material deviations.
The company has raised over $100 million in total funding, including a $20 million investment from Warburg Pincus in 2018. Capillary serves retail brands with tools for loyalty programs, customer engagement, and data analytics. Its IPO marks a significant milestone, though the company has faced operational challenges in the past, as noted in a 2014 Business Standard report. As of 2026, Capillary is publicly traded on the Indian stock exchanges under the symbol CAPILLARY.
Who buys this
- Retail brands with physical and online stores
- Fashion and apparel retailers
- Consumer electronics brands
- Quick-service restaurants and food chains
- Loyalty program operators
Strengths and what to watch
Strengths
- Publicly listed with transparent financial reporting post-IPO
- Established presence in the retail CRM space with over a decade of operations
- Strong funding history with backing from investors like Warburg Pincus
Watch for
- Operational challenges reported in 2014, though current status is unclear
- Dependence on retail sector growth, which can be cyclical
- Competition from global CRM providers entering the retail vertical
Recent moves
Key Information
- Founded
- 2012
- Employees
- 678
- Headquarters
- Singapore
- Country
- India
Frequently Asked Questions
What does Capillary Technologies do?
Capillary Technologies provides omnichannel CRM solutions for retail brands, specializing in customer engagement and loyalty programs. Founded in 2012, the Singapore-based company helps retailers manage customer relationships across physical and online stores through data analytics and targeted marketing tools.
Is Capillary Technologies publicly traded?
Yes, Capillary went public in India in 2025, raising ₹3.45 billion ($45M) in its IPO. The company trades under symbol CAPILLARY on Indian exchanges, with CRISIL Ratings monitoring its post-IPO fund utilization. Net IPO proceeds were ₹3.23 billion after expenses.
Which retailers use Capillary CRM?
Capillary serves fashion brands, consumer electronics retailers, quick-service restaurants, and loyalty program operators. Its solutions cater to retail brands with both physical and online stores, helping them manage customer engagement through data-driven loyalty programs and omnichannel marketing.
Who invested in Capillary Technologies?
Capillary has raised over $100M total, including a $20M investment from Warburg Pincus in 2018. The company's 2025 IPO marked a significant milestone, with proceeds funding growth initiatives in the retail CRM space across international markets.
Has Capillary faced operational challenges?
A 2014 Business Standard report noted operational roadblocks, though current status is unclear. Since then, Capillary has strengthened its position through IPO funding and investor backing, while continuing to serve major retail brands with customer engagement solutions.
What makes Capillary's retail CRM unique?
Capillary offers specialized tools for loyalty programs and omnichannel engagement tailored to retail. Its decade-plus experience, public company transparency, and focus on fashion/electronics brands differentiate it from generic CRM providers. The platform helps retailers turn transactional data into customer retention strategies.
Sources
- bsmedia.business-standard.com — IPO details and monitoring agency report
- techcrunch.com — Series C funding round
- techcrunch.com — Warburg Pincus investment
- www.business-standard.com — Historical operational challenges