CheckMarket
CheckMarket, founded in the early 2000s, has established itself as a reliable provider of customer feedback solutions, specializing in Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) surveys.
Profile
CheckMarket provides tools for businesses to collect and analyze customer feedback through surveys.
CheckMarket, founded in the early 2000s, has established itself as a reliable provider of customer feedback solutions, specializing in Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) surveys. The company’s platform enables businesses to gather actionable insights across various customer touchpoints, helping them make data-driven decisions. Over the years, CheckMarket has built a diverse customer base, ranging from small businesses to large enterprises, and has been recognized for its user-friendly interface and robust analytics capabilities.
In 2026, CheckMarket continues to focus on enhancing its AI-powered insights, which help businesses identify critical issues and optimize customer experiences. The company’s recent studies, such as the analysis of 1.5M+ ecommerce surveys, highlight its commitment to delivering valuable industry benchmarks. Financially, CheckMarket has maintained steady growth, though specific revenue figures remain undisclosed. Its ability to adapt to changing market demands and its emphasis on omnichannel survey distribution have solidified its position in the competitive customer feedback market.
Who buys this
- Ecommerce brands
- Digital marketing agencies
- Financial services firms
- Healthcare providers
- Retail businesses
Publicly disclosed clients
- Jones Road
- Epic Gardening
- SpearmintLove
- Bouclair
- Chargify
- Zyte
- Splitit
Strengths and what to watch
Strengths
- Omnichannel survey distribution via email, SMS, and in-app
- AI-powered insights for identifying customer experience issues
- Comprehensive industry benchmarks based on extensive data analysis
Watch for
- Increasing competition in the customer feedback software market
- Potential challenges in maintaining high survey response rates
- Dependence on third-party panel providers for respondent access
Key Information
- Founded
- 2013
- Headquarters
- San Antonio, TX
Frequently Asked Questions
What is CheckMarket used for?
CheckMarket provides customer feedback solutions, specializing in NPS, CSAT, and CES surveys. Businesses use its platform to collect and analyze feedback across touchpoints, gaining actionable insights. The tool serves ecommerce brands, agencies, and enterprises with omnichannel distribution and AI-powered analytics to optimize customer experiences.
How does CheckMarket's AI improve feedback analysis?
CheckMarket's AI identifies critical customer experience issues by analyzing survey responses at scale. It spots trends in 1.5M+ ecommerce surveys, helping businesses prioritize improvements. The system also provides automated insights, reducing manual analysis time while maintaining accuracy in detecting pain points.
What industries use CheckMarket?
CheckMarket serves ecommerce brands, digital agencies, financial services, healthcare, and retail. Clients like Jones Road and Epic Gardening use it for customer experience measurement. The platform adapts to sector-specific needs, offering tailored benchmarks for NPS, CSAT, and CES across verticals.
How does CheckMarket compare to other survey tools?
CheckMarket differentiates with omnichannel distribution (email/SMS/in-app), AI insights, and robust benchmarks. While competitors focus on basic surveys, its analysis of 1.5M+ responses provides reliable industry comparisons. However, it faces growing competition in features like panel management and real-time analytics.
What are CheckMarket's 2026 NPS benchmarks?
CheckMarket's 2026 benchmarks analyze NPS scores across industries, helping businesses gauge performance. While exact figures vary by sector, their studies reveal typical ranges and outliers. These metrics allow companies to compare their customer loyalty metrics against relevant peers systematically.
How can businesses improve survey response rates?
CheckMarket's research emphasizes concise surveys, optimal timing, and multi-channel distribution. Their studies show higher engagement via SMS and in-app prompts versus email alone. Offering incentives and ensuring mobile-friendly designs also boost participation, as detailed in their response rate trend analyses.
Sources
- www.retently.com — CheckMarket's analysis of 1.5M+ ecommerce surveys
- www.retently.com — CheckMarket's study on survey response rate trends
- www.retently.com — CheckMarket's 2026 NPS benchmarks across industries
- www.retently.com — CheckMarket's 2026 CSAT industry benchmarks