CINNOX

CINNOX, operating under parent company M800, is a Hong Kong-based provider of cloud communication solutions founded in 2007.

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Provides virtual phone numbers and cloud-based communication tools for businesses.

CINNOX, operating under parent company M800, is a Hong Kong-based provider of cloud communication solutions founded in 2007. The company specializes in virtual phone numbers and omnichannel contact center platforms, serving businesses that require global communication capabilities without physical infrastructure. Their flagship product integrates voice, video, messaging, and AI-driven analytics into a single dashboard, targeting sectors like financial services, retail, and hospitality.

While specific revenue figures aren't publicly disclosed, the company maintains operations across 160+ countries with a team of 201-500 employees. Recent SEC filings from their parent entity Global Engine Group Holding Limited indicate ongoing Nasdaq listing activities under ticker GLE, though operational and regulatory risks persist given their Hong Kong base amid shifting geopolitical dynamics. What makes CINNOX notable in 2026 is their expansion into smart automation features for customer experience, as evidenced by recent blog content, coupled with persistent challenges around business verification timelines that can delay client onboarding by up to three days.

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Who buys this

  • Financial services firms needing compliant communication channels
  • E-commerce platforms requiring omnichannel customer support
  • Hospitality brands managing global guest interactions
  • Outsourced contact center operators
  • Retail chains with distributed locations

Publicly disclosed clients

  • Hang Seng Bank
  • Dior
  • Bank of Asia
  • Midland Realty
  • Fairwood
  • Aman Resorts
  • Chong Hing Bank

Strengths and what to watch

Strengths

  • Carrier-grade infrastructure supporting numbers in 160+ countries
  • Integrated compliance workflows for regulated industries like finance
  • Seamless porting of existing phone numbers via BYOC option

Watch for

  • Dependence on Hong Kong operations amid geopolitical uncertainty
  • 3-day business verification delays impacting time-to-onboard
  • Nasdaq-listed parent company with complex BVI-Hong Kong structure

Key Information

Founded
2007
Headquarters
Hong Kong

Frequently Asked Questions

What is CINNOX and what does it offer?

CINNOX provides cloud-based communication tools including virtual phone numbers and omnichannel contact center platforms. Founded in 2007, it serves businesses needing global capabilities without physical infrastructure, integrating voice, video, messaging, and AI analytics. Their solutions target finance, retail, and hospitality sectors across 160+ countries.

How does CINNOX's virtual phone number service work?

CINNOX offers carrier-grade virtual numbers in 160+ countries, allowing businesses to establish local presence globally. Numbers route through their cloud platform, supporting voice, SMS, and video. Features include Bring Your Own Carrier (BYOC) options and compliance workflows for regulated industries like financial services.

What industries benefit most from CINNOX solutions?

Financial services firms use CINNOX for compliant communication channels. E-commerce platforms leverage omnichannel support, while hospitality brands manage global guest interactions. Other users include outsourced contact centers and retail chains with distributed locations. Notable clients include Hang Seng Bank, Dior, and Aman Resorts.

How long does CINNOX business verification take?

CINNOX requires business verification for compliance, which can delay onboarding by up to three days. This process ensures regulatory adherence, particularly important for financial sector clients. The timeframe depends on documentation completeness and varies by jurisdiction due to different telecom regulations.

Can I keep my existing phone numbers with CINNOX?

Yes, CINNOX supports number porting through their BYOC (Bring Your Own Carrier) option. This allows businesses to maintain existing phone numbers while using CINNOX's cloud communication platform. Porting availability depends on local carrier agreements and regulatory requirements in each country.

What are the risks of using CINNOX services?

Consider CINNOX's Hong Kong operational base amid geopolitical uncertainty. The Nasdaq-listed parent company has a complex BVI-Hong Kong structure. Additionally, the mandatory 3-day business verification may delay implementations. However, their carrier-grade infrastructure supports reliable global communications for enterprise clients.

Sources

  1. www.cinnox.com — Core product offerings and client logos
  2. docs.cinnox.com — Virtual number capabilities and verification requirements
  3. www.gartner.com — Company size and founding year
  4. www.sec.gov — Parent company Nasdaq listing details