ControlUp
ControlUp, founded in 2012, specializes in Digital Employee Experience (DEX) management, providing IT teams with real-time visibility and AI-driven automation to optimize workplace technology.
Profile
AI-powered platform for monitoring and improving digital employee experiences in workplaces.
ControlUp, founded in 2012, specializes in Digital Employee Experience (DEX) management, providing IT teams with real-time visibility and AI-driven automation to optimize workplace technology. The company's platform, ControlUp ONE, integrates AI to monitor, diagnose, and resolve performance issues across virtual desktops, endpoints, and applications. In December 2025, ControlUp was named a Customers' Choice in Gartner's Voice of the Customer report for DEX tools, receiving a 4.8 out of 5-star rating based on 119 customer reviews.
This recognition underscores its strong market position, with 94% of customers willing to recommend the platform. ControlUp's focus on AI-driven automation and proactive IT management has positioned it as a leader in the DEX space, particularly for enterprises managing complex digital environments. The company's recent emphasis on Pulse AI, its agentic engine, highlights its shift toward autonomous endpoint management and predictive analytics. While financial specifics like revenue or funding rounds are not publicly disclosed, its Gartner recognition and customer testimonials suggest steady growth and adoption in the IT operations market.
Who buys this
- Large enterprises with distributed workforces
- IT service providers managing client environments
- Organizations with virtual desktop infrastructure (VDI)
- Companies prioritizing digital employee experience (DEX)
- IT operations teams needing real-time troubleshooting
Strengths and what to watch
Strengths
- Highest customer satisfaction in Gartner's 2025 DEX tools report (4.8/5 rating)
- AI-driven automation for proactive issue resolution
- Strong focus on real-time monitoring and actionable insights
Watch for
- No recent funding or revenue figures disclosed, raising questions about financial health
- Potential over-reliance on AI automation in complex IT environments
- Competition from larger IT management platforms expanding into DEX
Recent moves
Key Information
- Founded
- 2012
Frequently Asked Questions
What does ControlUp do?
ControlUp provides an AI-powered platform for Digital Employee Experience (DEX) management. It helps IT teams monitor and optimize workplace technology through real-time visibility and automation across virtual desktops, endpoints, and applications. The solution focuses on proactive issue resolution and performance improvement in complex digital environments. (45 words)
How good is ControlUp according to customer reviews?
ControlUp earned a 4.8/5 rating in Gartner's 2025 Voice of the Customer report, based on 119 reviews. 94% of customers would recommend it, and it received a Customers' Choice designation. These metrics indicate strong satisfaction among enterprise IT teams using its DEX solutions. (47 words)
What types of companies use ControlUp?
ControlUp serves large enterprises with distributed workforces, IT service providers managing client environments, and organizations using virtual desktop infrastructure (VDI). Its platform targets companies prioritizing digital employee experience and IT teams needing real-time troubleshooting capabilities for complex workplace technology ecosystems. (44 words)
What makes ControlUp different from other DEX tools?
ControlUp stands out with AI-driven automation for proactive issue resolution, real-time monitoring with actionable insights, and specialized focus on virtual environments. Its 2025 Gartner recognition and high customer satisfaction scores reflect strong performance in digital employee experience management compared to broader IT tools. (46 words)
Does ControlUp work for virtual desktop monitoring?
Yes, ControlUp specializes in monitoring and optimizing virtual desktop infrastructure (VDI). Its platform provides granular visibility into performance issues, automated remediation, and AI-powered analytics specifically designed for virtualized environments used by distributed workforces and enterprise IT operations teams. (42 words)
What is ControlUp's Pulse AI feature?
Pulse AI represents ControlUp's shift toward autonomous endpoint management, using AI for predictive analytics and automated issue resolution. This agentic engine enhances the platform's capability to proactively maintain optimal digital employee experiences without manual IT intervention in complex environments. (44 words)
Sources
- www.controlup.com — Gartner recognition and customer satisfaction metrics
- www.controlup.com — Customer Choice award details
- www.controlup.com — Product descriptions and company focus
- www.informationweek.com — Context on 2025 tech industry trends