Dashworks
Dashworks, founded in 2020 and headquartered in the United States, develops an AI-powered knowledge search platform designed to automate internal employee questions by searching across a company's various applications and knowledge bases.
Profile
Dashworks provides an AI platform that searches across a company's apps and knowledge bases to automatically answer internal employee questions.
Dashworks, founded in 2020 and headquartered in the United States, develops an AI-powered knowledge search platform designed to automate internal employee questions by searching across a company's various applications and knowledge bases. The company was acquired by Freshworks in a deal that closed in early 2025, becoming a core component of Freshworks' Employee Experience (EX) platform. Dashworks' technology is now integrated into Freshworks' AI Copilot, which contributed to Freshworks' accelerating EX ARR in the first quarter of 2026.
Freshworks reported Q1 2026 revenue of $228.6 million, up 16% year-over-year, and landed its first $1 million-plus ARR deal. The company also announced a restructuring plan affecting approximately 500 employees (11% of its global workforce) in May 2026, with expected charges of $7–$9 million in Q2 2026. Dashworks' customer base includes over 100 logos such as Podium, ButterflyMX, Swiggy, and Luxury Presence.
The platform claims to automate 87% of internal questions, reducing onboarding time and support ticket volume for clients. Freshworks' overall customer count for those contributing more than $100,000 in ARR grew 29% year-over-year to 1,646, and net dollar retention was 106% in Q1 2026. The integration of Dashworks into Freshworks' broader suite positions it as a key asset in the competitive AI-powered employee experience market, though the restructuring signals ongoing cost discipline.
Who buys this
- Mid-market and enterprise companies with distributed knowledge across multiple SaaS applications
- Customer support and sales teams seeking to reduce response times and onboarding periods
- Product and engineering organizations aiming to improve internal knowledge accessibility
Publicly disclosed clients
- Podium
- ButterflyMX
- Swiggy
- Luxury Presence
- User Interviews
- Endeavor
- Tremendous
Strengths and what to watch
Strengths
- Integrated into Freshworks' EX platform, giving it access to a large existing customer base and distribution channel; Freshworks had 1,646 customers with over $100,000 in ARR as of Q1 2026
- Demonstrated customer outcomes including reduced onboarding time and support ticket deflection, as evidenced by testimonials from Podium and ButterflyMX
- Parent company Freshworks reported strong financials with Q1 2026 revenue of $228.6 million (16% YoY growth) and $780.4 million in cash and marketable securities, providing resources for continued product investment
Watch for
- Freshworks announced a restructuring in May 2026 cutting 11% of its global workforce (about 500 employees), which may impact Dashworks team morale and execution
- Net dollar retention for Freshworks declined to 106% in Q1 2026 from 108% in Q4 2025, indicating potential slowdown in expansion within the existing customer base
- Dashworks faces intense competition from other AI knowledge search tools (e.g., Glean, Guru) and from larger platform vendors embedding similar capabilities, which could limit differentiation
Recent moves
Key Information
- Industry
- Enterprise Search
- Founded
- 2020
Frequently Asked Questions
What is Dashworks and what does it do?
Dashworks is an AI-powered knowledge search platform that searches across a company's apps and knowledge bases to automatically answer internal employee questions. It aims to reduce onboarding time and support ticket volume by automating up to 87% of common inquiries.
Who acquired Dashworks and when?
Freshworks acquired Dashworks in a deal that closed in early 2025. Dashworks became a core component of Freshworks' Employee Experience platform, and its technology is now integrated into Freshworks' AI Copilot, which helped accelerate Freshworks' EX ARR in early 2026.
What customer outcomes does Dashworks deliver?
Dashworks claims to automate 87% of internal questions, reducing onboarding time and support ticket deflection. Customer testimonials from companies like Podium and ButterflyMX highlight these benefits. The platform serves over 100 logos including Swiggy, Luxury Presence, and Endeavor.
How does Dashworks fit into Freshworks' product suite?
Dashworks is integrated into Freshworks' AI Copilot within the Employee Experience platform. This integration contributed to Freshworks' accelerating EX ARR in Q1 2026 and positions Dashworks as a key asset in the competitive AI-powered employee experience market.
What are the main competitors to Dashworks?
Dashworks faces intense competition from other AI knowledge search tools like Glean and Guru, as well as larger platform vendors embedding similar capabilities. This competitive landscape could limit differentiation, though Dashworks benefits from Freshworks' large customer base and distribution channel.
What recent financial news affects Dashworks and Freshworks?
Freshworks reported Q1 2026 revenue of $228.6 million, up 16% year-over-year, and landed its first $1 million-plus ARR deal. However, in May 2026, Freshworks announced a restructuring affecting about 500 employees, or 11% of its global workforce, with expected charges of $7–$9 million.
Sources
- www.dashworks.ai — Company description, customer logos, testimonials, and claim of automating 87% of internal questions
- ir.freshworks.com — Freshworks Q1 2026 financial results, including revenue of $228.6M, 16% YoY growth, $1M+ ARR deal, and restructuring details
- www.stocktitan.net — Details on Freshworks restructuring affecting 500 employees (11% of workforce) and expected $7–$9M in charges
- finance.yahoo.com — Confirmation of Freshworks Q1 2026 earnings release and key metrics