EmailAnalytics
EmailAnalytics is a productivity analytics tool focused on email response times and team performance metrics.
Profile
Tracks email response times and productivity metrics for teams using Outlook or Gmail.
EmailAnalytics is a productivity analytics tool focused on email response times and team performance metrics. Founded in the early 2020s, the company provides visibility into email workflows for managers overseeing customer service, sales, and professional services teams. Its core product integrates with Outlook and Gmail to track response times, SLA breaches, and email volume patterns without requiring workflow changes.
A 2021 study by the company analyzing 565 professional email accounts found the average response time during work hours was 3h 38m, with Tuesdays being the busiest email day. As of 2026, EmailAnalytics claims over 10,000 teams as customers, including law firms like Meltzer Hellrung, and positions itself as a Google-verified app and Microsoft Partner. The company operates on a $19-per-inbox pricing model with a 14-day free trial.
While the competitive landscape includes email marketing platforms like Litmus and SparkPost adding engagement analytics, EmailAnalytics remains narrowly focused on operational metrics rather than marketing campaigns. Its 2025 differentiation appears to be real-time SLA breach alerts and team-level benchmarking rather than AI-driven personalization features gaining traction elsewhere in the sector.
Who buys this
- Customer service teams managing SLA targets
- Inside sales and order desks where response time impacts deals
- Legal, accounting, and property management firms
- Marketing and creative agencies handling client communication
- Operations managers overseeing distributed teams
Publicly disclosed clients
- Meltzer Hellrung
Strengths and what to watch
Strengths
- No-install integration with Outlook and Gmail, requiring no workflow changes
- Real-time SLA breach alerts proven to reduce response times by 40% in some cases
- Benchmarking data from 10,000+ teams provides comparative metrics
Watch for
- Narrow product focus risks being overshadowed by broader email platforms adding similar features
- Reliance on two email providers (Gmail/Outlook) limits addressable market
- No disclosed funding rounds or revenue figures raise questions about scalability
Key Information
- Founded
- 2020
Frequently Asked Questions
What is EmailAnalytics?
EmailAnalytics tracks email response times and productivity metrics for teams using Outlook or Gmail. It provides visibility into workflows without requiring changes, offering real-time SLA breach alerts and benchmarking against data from 10,000+ teams. Used by customer service, sales, and professional services teams to improve responsiveness.
How does EmailAnalytics work with Outlook and Gmail?
The tool integrates directly with Outlook and Gmail accounts without installation or workflow changes. It automatically tracks response times, email volumes, and SLA compliance, then provides dashboards showing individual and team performance metrics compared to industry benchmarks from its database of 10,000+ teams.
What types of teams use EmailAnalytics?
Customer service teams managing SLAs, inside sales tracking deal responsiveness, and professional services firms like law and accounting dominate its user base. Marketing agencies and operations managers also use it to monitor distributed teams' email productivity and client communication patterns.
How accurate are EmailAnalytics' response time benchmarks?
Their 2021 study of 565 professional accounts found an average 3h 38m response time during work hours, with Tuesdays busiest. Current benchmarks draw from 10,000+ teams, showing typical patterns by industry. Real-time alerts help teams reduce response times by up to 40% according to case studies.
How does EmailAnalytics compare to Litmus or SparkPost?
Unlike email marketing platforms adding analytics, EmailAnalytics focuses narrowly on operational metrics like response times rather than campaign engagement. Its differentiation includes real-time SLA alerts and team benchmarking, avoiding the AI-driven personalization features competitors emphasize for marketing use cases.
What does EmailAnalytics cost?
Priced at $19 per inbox monthly with a 14-day free trial. The flat-rate model covers all features including SLA alerts, team benchmarking, and integration with both Outlook and Gmail. No enterprise pricing tiers are publicly listed, suggesting a standardized offering across customer segments.
Sources
- www.prnewswire.com — 2021 response time study methodology and findings
- emailanalytics.com — Current product features, pricing, and customer claims
- www.prnewswire.com — Competitive context from Litmus' email analytics features
- www.prnewswire.com — Competitive context from SparkPost's engagement analytics