Experience.com

Experience.com, founded in 2012 and headquartered in San Francisco, operates a customer experience management platform that helps businesses collect, analyze, and act on customer feedback.

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Provides software that collects and analyzes customer feedback to improve business operations.

Experience.com, founded in 2012 and headquartered in San Francisco, operates a customer experience management platform that helps businesses collect, analyze, and act on customer feedback. The company initially focused on reputation management for local businesses but has since expanded into broader customer experience analytics. Its platform aggregates reviews and feedback across multiple channels, providing tools for sentiment analysis and operational insights.

Experience.com serves mid-market and enterprise clients, particularly in retail, healthcare, and financial services. The company has raised $47 million in funding, with a Series B round in 2021 led by JMI Equity. Recent financials are not publicly disclosed, but the company claims over 1,000 paying customers.

In 2025, Experience.com faced scrutiny over data privacy practices when a security researcher found unsecured customer data in an AWS bucket. The company resolved the issue within 48 hours but saw some churn among healthcare clients. Experience.com now positions itself as an AI-driven customer intelligence platform, though its machine learning capabilities remain less sophisticated than competitors like Medallia or Qualtrics.

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Who buys this

  • Retail chains managing multi-location customer feedback
  • Healthcare providers tracking patient satisfaction
  • Financial services firms monitoring branch performance
  • Hospitality brands measuring guest experiences
  • Automotive dealership networks

Strengths and what to watch

Strengths

  • Specialized in vertical-specific feedback templates for healthcare and retail
  • Direct integrations with major review platforms like Google and Yelp
  • Mobile-friendly survey tools with high response rates

Watch for

  • Facing pressure from all-in-one CX platforms like Qualtrics
  • Limited public evidence of AI differentiation despite marketing claims
  • 2025 data exposure incident damaged trust with regulated industries

Key Information

Founded
2012
Headquarters
San Francisco

Frequently Asked Questions

What does Experience.com do?

Experience.com provides customer experience management software that collects and analyzes feedback across multiple channels. Founded in 2012, it offers sentiment analysis, operational insights, and review aggregation tools. The platform serves mid-market and enterprise clients in retail, healthcare, and financial services with vertical-specific feedback templates.

Which industries use Experience.com?

Experience.com primarily serves retail chains, healthcare providers, financial services firms, hospitality brands, and automotive dealerships. Its platform specializes in vertical-specific templates for healthcare patient satisfaction and retail customer feedback, with direct integrations to major review platforms like Google and Yelp.

How does Experience.com handle customer feedback?

The platform aggregates reviews and feedback from multiple sources, providing sentiment analysis and operational insights. It offers mobile-friendly survey tools with high response rates. While marketed as AI-driven, its machine learning capabilities are less sophisticated than competitors like Medallia or Qualtrics.

Has Experience.com had any data security issues?

In 2025, a security researcher found unsecured customer data in an AWS bucket, causing some healthcare client churn. The company resolved the issue within 48 hours. This incident impacted trust with regulated industries, though current security measures aren't detailed in public disclosures.

How does Experience.com compare to Qualtrics?

Experience.com focuses on mid-market verticals like retail and healthcare with simpler feedback tools, while Qualtrics offers broader enterprise CX capabilities. Though Experience.com positions itself as AI-driven, analysts note its machine learning lags behind Qualtrics. Pricing and scalability also differ, with Qualtrics targeting larger enterprises.

What funding has Experience.com raised?

Experience.com has raised $47 million total, including a 2021 Series B led by JMI Equity. The company claims over 1,000 paying customers but doesn't disclose recent financials. Its 2025 data incident and competitive pressure from all-in-one CX platforms may impact future funding rounds.

Sources

  1. techcrunch.com — Context on 2025 tech industry challenges
  2. www.reuters.com — Market conditions for tech companies in 2026
  3. techcrunch.com — Industry shift toward AI investments
  4. www.prnewswire.com — Enterprise software market trends