Fin.com
Fin.com, headquartered in Culver City, California, is a SaaS company specializing in enterprise software solutions.
Profile
Provides AI-driven enterprise software solutions for customer service and support.
Fin.com, headquartered in Culver City, California, is a SaaS company specializing in enterprise software solutions. Founded in the early 2010s, the company has grown to become a significant player in the prepackaged software sector, with a focus on AI-driven tools for customer service and support. As of 2026, Fin.com reported a GAAP revenue of $310.2 million for the first quarter, marking a 1.5% year-over-year increase.
The company operates with a GAAP operating income margin of 19% and an adjusted operating income margin of 35%. Fin.com has been recognized as a leader in the Forrester Wave™: Marketing and Sales Data Providers for B2B, Q1 2026, scoring highest in the current offering category and achieving top marks in 20 of 27 criteria. The company serves a diverse customer base, including upmarket clients, with 75% of its annual contract value (ACV) derived from this segment.
Fin.com's net revenue retention rate stood at 90% as of March 31, 2026. The company has also been active in share repurchases, buying back 13.1 million shares at an average price of $6.91 per share, totaling $90.5 million. Fin.com continues to focus on expanding its AI capabilities, particularly in agent enablement and self-service solutions, to enhance customer experiences and operational efficiency.
Who buys this
- Large enterprises
- Upmarket clients
- B2B marketing and sales teams
- Customer service departments
- Technology and operations teams
Strengths and what to watch
Watch for
- High customer churn rate
- Dependence on upmarket clients
- Intense competition in AI-driven enterprise software
Recent moves
Key Information
- Founded
- 2010
- Headquarters
- Culver City, California
Frequently Asked Questions
What does Fin.com do?
Fin.com provides AI-powered enterprise software for customer service and support. The SaaS company, founded in the early 2010s, specializes in tools for large businesses, with 75% of revenue coming from upmarket clients. Their solutions focus on agent enablement and self-service to improve customer experiences.
How is Fin.com performing financially?
Fin.com reported $310.2 million GAAP revenue in Q1 2026, a 1.5% yearly increase. The company maintains a 90% net revenue retention rate and has repurchased $90.5 million in shares. Their operating margins are strong at 19% GAAP and 35% adjusted.
What recognition has Fin.com received?
Fin.com leads the Forrester Wave™ for B2B Marketing and Sales Data Providers (2026), scoring highest in current offerings. They ranked top in 20 of 27 criteria, demonstrating leadership in AI-driven enterprise solutions for customer service and support operations.
Who uses Fin.com's software?
Fin.com primarily serves large enterprises, with 75% of annual contract value from upmarket clients. Their customer base includes B2B marketing teams, customer service departments, and technology operations groups needing AI-powered support tools for enterprise-scale operations.
What are Fin.com's main AI capabilities?
Fin.com focuses on AI for agent enablement and self-service solutions in customer support. Their tools help enterprises automate and enhance service operations, aligning with industry trends where 40% of enterprise apps will feature task-specific AI agents by 2026.
What challenges does Fin.com face?
Fin.com contends with high churn rates, heavy reliance on upmarket clients (75% of revenue), and fierce competition in AI enterprise software. These factors could impact growth despite their strong current position in the customer service technology market.
Sources
- www.gartner.com — Identifies key areas of value for AI in service and support
- www.prnewswire.com — Highlights rising CEO turnover in strong-performing companies
- www.gartner.com — Predicts growth of task-specific AI agents in enterprise apps
- www.sec.gov — Provides financial and operational data for Fin.com