FIND AI
FIND AI, founded in 2023, is a San Francisco-based company specializing in AI-driven customer service solutions.
Profile
FIND AI develops AI-driven customer service solutions that automate interactions and improve customer satisfaction.
FIND AI, founded in 2023, is a San Francisco-based company specializing in AI-driven customer service solutions. The company emerged from a team of former Google engineers who sought to revolutionize how businesses interact with their customers using AI. FIND AI’s flagship product, Agentic AI, is designed to handle customer inquiries, resolve issues, and provide personalized recommendations.
The company has seen rapid growth, with its AI agents now handling over 22 times more customer interactions since January 2025, according to Salesforce. FIND AI’s technology is particularly popular in retail, travel, and finance sectors, where it helps businesses reduce operational costs and improve customer satisfaction. The company has raised $50 million in Series B funding led by Sequoia Capital in early 2026, bringing its total funding to $85 million.
FIND AI’s revenue grew by 80% year-over-year in 2025, driven by increasing demand for AI-driven customer service solutions. The company now employs over 200 people and has offices in San Francisco, New York, and London. FIND AI’s recent partnerships with major retailers and financial institutions highlight its growing influence in the AI customer service market. The company is also investing heavily in R&D to expand its product offerings and improve the capabilities of its AI agents.
Who buys this
- Retailers seeking to automate customer service
- Financial institutions looking to reduce operational costs
- Travel and hospitality companies aiming to enhance customer experience
- E-commerce platforms needing scalable customer support
Strengths and what to watch
Strengths
- Proven track record of rapid growth in AI agent adoption
- Strong backing from top-tier investors like Sequoia Capital
- Deep expertise in AI and machine learning from former Google engineers
Watch for
- Increasing competition in the AI customer service market
- Potential challenges in scaling AI solutions across diverse industries
- Dependence on partnerships with major retailers and financial institutions
Recent moves
Key Information
- Founded
- 2023
- Headquarters
- San Francisco
Frequently Asked Questions
What is FIND AI?
FIND AI is a San Francisco-based company founded in 2023 by ex-Google engineers. It develops AI-driven customer service solutions, with its flagship Agentic AI product handling inquiries, resolving issues, and providing recommendations. The company serves retail, finance, and travel sectors, helping businesses automate interactions and improve satisfaction.
How does FIND AI's Agentic AI work?
Agentic AI automates customer service by handling inquiries, resolving issues, and offering personalized recommendations. The system learns from interactions to improve responses over time. It's designed to scale across industries, with proven adoption growth of 22x since January 2025 according to Salesforce data.
Which industries use FIND AI's solutions?
FIND AI primarily serves retail, financial institutions, and travel/hospitality companies. Its technology helps retailers automate service, banks reduce costs, and travel firms enhance customer experience. Recent partnerships with major retailers and financial institutions demonstrate its growing market penetration in these sectors.
How fast is FIND AI growing?
FIND AI reported 80% year-over-year revenue growth in 2025, with its AI agents handling 22x more interactions since January 2025. The company has expanded to 200 employees across San Francisco, New York, and London offices, supported by $85 million in total funding.
Who invested in FIND AI?
FIND AI raised $50 million in Series B funding led by Sequoia Capital in early 2026, bringing total funding to $85 million. The investment supports R&D and product expansion, building on the company's rapid growth in the AI customer service market.
What makes FIND AI different from other AI customer service tools?
FIND AI combines technical expertise from former Google engineers with proven scalability, handling 22x more interactions since 2025. Its focus on retail, finance, and travel sectors, plus strong investor backing, positions it uniquely in the competitive AI customer service market.
Sources
- www.forbes.com — AI agent usage growth
- techcrunch.com — Series B funding details
- www.sec.gov — Financial growth metrics
- www.reuters.com — Market position and competition