HAPI

Hapi, founded in 2017 and headquartered in Miami, has emerged as a key player in hospitality data connectivity, specializing in real-time integration between hotel systems and technology providers.

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Connects hotel systems and technology partners to enable real-time data sharing.

Hapi, founded in 2017 and headquartered in Miami, has emerged as a key player in hospitality data connectivity, specializing in real-time integration between hotel systems and technology providers. The company's core mission is to eliminate data silos in the hospitality sector, enabling seamless data flow between property management systems, CRMs, and third-party applications. With over 15,000 hotels globally using its platform, including major brands like IHG, Wyndham, and Rosewood, Hapi has established itself as a critical infrastructure layer for hotel tech stacks.

In May 2026, the company appointed Jaffrey Ali as Chief Product Officer, a veteran SaaS and AI leader from FranConnect, signaling a push toward more advanced data utilization capabilities. Hapi's growth trajectory reflects the industry's shift toward real-time data integration, though its position between hotel operators and tech vendors creates complex adoption dynamics.

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Who buys this

  • Hotel brands and chains needing enterprise-wide data integration
  • Independent hotels requiring PMS-to-CRM connectivity
  • Hospitality technology vendors seeking standardized API access
  • Revenue management platforms requiring live property data

Publicly disclosed clients

  • IHG Hotels & Resorts
  • Wyndham Hotels & Resorts
  • Sonesta Hotels
  • Rosewood Hotels
  • Starwood Hotels and Resorts

Strengths and what to watch

Strengths

  • Specialized hospitality data normalization with 65+ pre-built integrations (Hotel Tech Report 2026)
  • Implementation support rated 4.8/5 by hoteliers for reducing integration timelines
  • Proven scalability supporting 15,000+ properties across global brands

Watch for

  • Limited custom development capabilities noted in 12% of client reviews (Hotel Tech Report)
  • Dependence on legacy PMS vendors for core connectivity may slow innovation
  • Leadership transition with new CPO shifting product roadmap toward AI/ML features

Recent moves

Key Information

Founded
2017
Headquarters
Miami, Country

Frequently Asked Questions

What is Hapi and what does it do?

Hapi is a hospitality data connectivity platform founded in 2017. It enables real-time data sharing between hotel systems and technology partners, eliminating data silos and ensuring seamless integration across property management systems, CRMs, and third-party applications.

How does Hapi integrate hotel systems?

Hapi integrates hotel systems through its specialized data normalization platform, offering over 65 pre-built integrations. It connects property management systems, CRMs, and third-party applications, enabling real-time data flow and reducing integration timelines for hotels and hospitality tech vendors.

Which hotel brands use Hapi?

Hapi supports over 15,000 hotels globally, including major brands like IHG, Wyndham, Sonesta, Rosewood, and Starwood Hotels and Resorts. Its platform is widely adopted by hotel chains and independent properties for enterprise-wide data integration and connectivity.

What are Hapi's strengths in hospitality tech?

Hapi excels in hospitality data normalization, offering 65+ pre-built integrations and implementation support rated 4.8/5 by hoteliers. Its platform is scalable, supporting 15,000+ properties globally, and focuses on reducing integration timelines for seamless data flow.

Who leads Hapi's product strategy?

In May 2026, Hapi appointed Jaffrey Ali as Chief Product Officer. A veteran SaaS and AI leader from FranConnect, Ali is driving the company's product roadmap toward advanced AI/ML features, enhancing its data utilization capabilities in the hospitality sector.

What challenges does Hapi face?

Hapi faces challenges like limited custom development capabilities, noted in 12% of client reviews, and dependence on legacy PMS vendors for core connectivity. These factors may slow innovation despite its strong focus on real-time data integration and normalization.

Sources

  1. www.prnewswire.com — CPO appointment and product strategy shift
  2. hoteltechreport.com — Client review metrics and integration capabilities
  3. hoteltechreport.com — Market positioning versus competitors
  4. hapicloud.io — Product portfolio and client base