Lakeside Software

Lakeside Software, founded in 1997, specializes in digital employee experience (DEX) and end-user experience management (EUEM) solutions.

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Provides IT monitoring and troubleshooting software for large organizations.

Lakeside Software, founded in 1997, specializes in digital employee experience (DEX) and end-user experience management (EUEM) solutions. The company's flagship product, SysTrack, provides IT observability for complex environments, enabling data-driven decision-making. In 2024, Lakeside introduced SysTrack AI, an autonomous diagnostics tool aimed at reducing mean time to repair (MTTR) for IT issues.

The company has gained recognition as a Leader in Gartner's Magic Quadrant for DEX Management Tools and Forrester's Wave for EUEM. Lakeside serves large enterprises with distributed IT environments, including Fortune 500 companies across automotive, aerospace, and financial services sectors. While specific financials aren't disclosed, Lakeside's consistent appearance at major IT conferences like Gartner Digital Workplace Summit suggests steady market traction. The company's recent focus on AI-powered diagnostics positions it against competitors like ControlUp in the growing DEX market.

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Who buys this

  • Enterprise IT operations teams managing complex digital estates
  • Global corporations with distributed workforces
  • Organizations undergoing digital workplace transformation
  • Companies prioritizing employee experience metrics
  • IT service providers managing multiple client environments

Publicly disclosed clients

  • AAA
  • Honda
  • Ford
  • E*Trade
  • General Mills
  • Turkish Aerospace

Strengths and what to watch

Strengths

  • Deep observability across entire digital estates, breaking down IT silos
  • Proven adoption by multiple Fortune 500 companies across industries
  • AI-powered diagnostics reducing manual troubleshooting time

Watch for

  • Increasing competition in DEX space from both startups and established players
  • Potential over-reliance on legacy enterprise sales cycles
  • Integration challenges with newer AI capabilities into existing SysTrack deployments

Key Information

Founded
1997

Frequently Asked Questions

What does Lakeside Software do?

Lakeside Software provides IT monitoring and troubleshooting solutions for large organizations. Founded in 1997, it specializes in digital employee experience (DEX) and end-user experience management (EUEM), offering tools like SysTrack for data-driven IT decision-making in complex environments.

What is SysTrack AI?

SysTrack AI is Lakeside Software’s autonomous diagnostics tool, introduced in 2024. It aims to reduce mean time to repair (MTTR) for IT issues by leveraging AI to identify and resolve problems faster, enhancing IT efficiency in large, distributed enterprise environments.

How does Lakeside Software improve digital employee experience?

Lakeside Software enhances digital employee experience (DEX) through its SysTrack platform, which provides deep observability across IT environments. This helps organizations identify and resolve issues impacting employee productivity, ensuring smoother workflows and better overall digital workplace performance.

Who uses Lakeside Software’s solutions?

Lakeside Software’s solutions are used by enterprise IT operations teams, global corporations with distributed workforces, and organizations undergoing digital workplace transformation. Notable clients include AAA, Honda, Ford, and Turkish Aerospace, spanning industries like automotive, aerospace, and financial services.

How does Lakeside Software compare to competitors like ControlUp?

Lakeside Software competes with ControlUp in the DEX management space by offering deep IT observability and AI-powered diagnostics. Its SysTrack platform breaks down IT silos, providing comprehensive insights and reducing troubleshooting time, making it a strong choice for large enterprises.

What industries benefit from Lakeside Software’s tools?

Lakeside Software’s tools benefit industries like automotive, aerospace, and financial services. Its SysTrack platform helps enterprises manage complex IT environments, improve employee experience, and reduce downtime, making it ideal for organizations with distributed workforces and digital transformation initiatives.

Sources

  1. www.lakesidesoftware.com — Product offerings and client logos
  2. www.gartner.com — Market positioning in DEX space
  3. www.sec.gov — Enterprise IT spending context
  4. techcrunch.com — Competitive landscape in enterprise software