NRC Health

NRC Health, founded in 1981 and headquartered in Lincoln, Nebraska, has spent over four decades refining its role as a healthcare experience improvement solutions provider.

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Provides healthcare organizations with tools to measure and improve patient and employee experiences using AI and feedback analytics.

NRC Health, founded in 1981 and headquartered in Lincoln, Nebraska, has spent over four decades refining its role as a healthcare experience improvement solutions provider. The company focuses on humanizing healthcare through data-driven insights, helping organizations understand patients, families, and employees at a granular level. Its platform leverages AI and multi-channel feedback to deliver actionable insights, aiming to bridge gaps between patient expectations and care delivery.

Financially, NRC Health has shown steady growth, with Q1 2026 revenue reaching $34.8 million, a 4% year-over-year increase, and Total Recurring Contract Value (TRCV) hitting $152.1 million, up 13% from the previous year. The company maintains a strong cash flow position, generating $7.2 million from operations in Q1 2026. Recent innovations include ambient listening technology for healthcare rounding and AI-powered tools like 'Huey' for feedback analysis.

NRC Health serves a broad spectrum of healthcare providers, from large hospital systems to community clinics, with a focus on improving patient satisfaction, workforce engagement, and operational efficiency. The company's 2026 momentum includes signing its largest deal in history, signaling renewed customer confidence.

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Who buys this

  • Large hospital systems and academic medical centers
  • Community hospitals and regional health networks
  • Pediatric and specialty care providers
  • Healthcare governance and leadership teams
  • Public health and community health organizations

Publicly disclosed clients

  • Nemours Children’s Health

Strengths and what to watch

Strengths

  • Established 45-year track record in healthcare experience analytics, with deep institutional trust
  • Recurring revenue model with $152.1M TRCV showing 13% YoY growth in Q1 2026
  • First-mover in ambient listening technology for healthcare rounding, creating differentiation

Watch for

  • Dependence on healthcare IT budgets vulnerable to macroeconomic pressures in hospital spending
  • Increasing competition from EHR vendors embedding experience tools directly into workflows
  • Execution risk in scaling AI products like Huey while maintaining data privacy standards

Recent moves

Key Information

Founded
1981
Headquarters
Lincoln, Nebraska

Frequently Asked Questions

What does NRC Health do?

NRC Health provides AI-powered tools to measure and improve patient and employee experiences in healthcare. Their platform analyzes multi-channel feedback to deliver actionable insights, helping hospitals and clinics bridge gaps between patient expectations and care delivery. Founded in 1981, they specialize in humanizing healthcare through data-driven experience analytics.

How does NRC Health use AI in healthcare?

NRC Health employs AI through tools like 'Huey' for feedback analysis and ambient listening technology for healthcare rounding. These innovations process patient and employee interactions to identify improvement opportunities, helping organizations enhance satisfaction while maintaining privacy standards. Their AI focuses on actionable, data-driven insights rather than automation.

What types of healthcare providers use NRC Health?

NRC Health serves large hospital systems, academic medical centers, community hospitals, and specialty care providers. Their solutions help pediatric hospitals like Nemours Children's Health, regional networks, and public health organizations measure and improve patient experiences, workforce engagement, and operational efficiency through structured feedback analytics.

How is NRC Health performing financially?

NRC Health reported $34.8 million Q1 2026 revenue, a 4% year-over-year increase. Total Recurring Contract Value reached $152.1 million, up 13% from 2025. The company maintains strong cash flow, generating $7.2 million from operations, and recently signed its largest deal in history.

What makes NRC Health different from other patient experience tools?

NRC Health differentiates with 45 years of healthcare-specific analytics, ambient listening technology for rounding, and AI tools like Huey. Unlike EHR-embedded solutions, they focus exclusively on experience measurement, combining institutional trust with innovative approaches to capture nuanced patient and staff feedback.

What new technologies has NRC Health launched recently?

In May 2026, NRC Health introduced ambient listening technology for healthcare rounding, capturing natural patient-provider interactions. This complements existing AI tools like Huey for feedback analysis. Their innovations focus on unobtrusive, real-world data collection to improve care experiences without disrupting clinical workflows.

Sources

  1. www.sec.gov — Q1 2026 financial results and TRCV growth
  2. www.sec.gov — Q4 2025 financial performance
  3. nrchealth.com — Product offerings and ambient listening announcement
  4. www.sec.gov — Quarterly financial disclosures