AI & Data Intelligence Blog

Explaining Explainable AI for Conversations

Within the space of just two or three decades, artificial intelligence (AI) has left the pages of science fiction novels…

Oct 18, 2022 Yves Mulkers 35M views 4 min read

Why Now Is The Time To Invest In Your Data

Data has become every company’s most valuable asset, a reality that hit home during the pandemic. If an organization wasn’t…

Aug 9, 2022 Yves Mulkers 57M views 3 min read

11 dark secrets of data management

Some call data the new oil. Others call it the new gold. Philosophers and economists may argue about the quality…

Jul 16, 2022 Yves Mulkers 8.0M views 4 min read

7 Ways Automation Solves The Problems of Manual Data Processing

In the modern world, data-driven decision making is increasingly becoming the standard. Data processing describes the collection, cleaning, and analysis…

Jul 16, 2022 Yves Mulkers 17M views 3 min read

Artificial empathy: the upgrade AI needs to speak to consumers

In a proliferated, multi-channel world, every brand needs to win the heart and mind of the consumer to acquire and…

Apr 15, 2022 Yves Mulkers 62M views 3 min read

AI-driven knowledge management – Why it matters to contact centres and how they can achieve it

Getting knowledge management right is one of the most important challenges any contact centre undertakes The Austrian management consultant, Peter…

Aug 7, 2021 Yves Mulkers 52M views 3 min read

Digital transformation: 3 ways to cement IT’s role as a value creator

IT can act as a powerful strategic lever in an organization. Yet many CIOs are still struggling to get a…

May 8, 2021 Yves Mulkers 14M views 3 min read

How Hyperautomation Can Help Organizations Make Better Decisions With Data

As many organizations look to automation to drive productivity, automation itself is evolving and changing as these same organizations start…

May 6, 2021 Yves Mulkers 64M views 4 min read

3 Reasons Why Artificial Intelligence Projects Fail

Businesses will be better positioned to make smart decisions that lead to a successful AI deployment if they understanding the…

Jan 25, 2021 Yves Mulkers 105M views 3 min read

Customer Experience Improvements Require Data Context

Solidifying an omnichannel, data-driven approach can accelerate a company’s digital transformation journey and drive business success. Digital-first organizations understand that…

Dec 2, 2020 Yves Mulkers 26M views 3 min read