AI & Data Intelligence Blog

How to Win at CX with a Customer Data Strategy

Customer expectations evolve over time. Today, they demand a greater level of personalization than ever before. Customers share information with…

Oct 1, 2022 Yves Mulkers 11M views 3 min read

Data Observability and Its Importance in Determining Intent

In my blog “The Importance of Determining Intent”, I discussed the importance of determining user intent to create an “intelligent”…

Nov 12, 2021 Yves Mulkers 8.9M views 3 min read

3 Ways To Make Conversational AI Work For Your Organization

There’s little doubt that conversational AI is gaining momentum. The question is this: How can you use it to deliver…

Jul 24, 2021 Yves Mulkers 49M views 3 min read

The Role of Company Culture In Digital Transformation

Digital transformation is increasingly important for companies to be successful — merger and acquisition datashows that companies that have digital skills…

Jun 8, 2021 Yves Mulkers 9.5M views 3 min read

An Improved Data Strategy Offers Best Customer Experiences

Organizations all over the world are trying to deliver the best possible customer experience. While engaging with the brand, decision-makers…

Jul 13, 2020 Yves Mulkers 63M views 3 min read

AIOps is Marching into the Mainstream, Replacing IT Ops

Artificial intelligence for IT operations, AIOps, refers to the application of machine learning and data science to IT operations. AIOps…

Apr 19, 2020 Yves Mulkers 70M views 3 min read

How AI, 5G and Data Science Can Influence Climatic Changes?

The recent issues of Australian and Amazon wildfires have raised a burning question – the technology that has been a…

Feb 4, 2020 Yves Mulkers 18M views 2 min read

Here’s why a disciplined story is so vital to digital transformation success

You must feed digital transformation or it dies. Once you’ve gone through the Herculean work of integrating the tech stack,…

Jan 17, 2019 Yves Mulkers 69M views 3 min read

Three Ways Big Data Analytics in Finance Helps Banks

If you ask banks, big data analytics in finance is a big deal. In a recent IDC survey, 28 percent…

Dec 24, 2018 Yves Mulkers 53M views 2 min read

The Role Of Measurement, Insights, And Loyalty In Customer Experience

Customer experience (CX) is the set and sum of perceptions formed through interactions with a brand, product, or service. CX…

May 31, 2017 Yves Mulkers 47M views 9 min read