Agent Analytics

Pendo Agent Analytics is a software experience management module that measures the performance, usage, and business impact of AI agents across the enterprise. Launched in June 2025 and declared generally available on December 17, 2025, it is designed for product managers, customer success teams, and digital transformation leaders who need to understand how users interact with AI agents inside their applications. The tool tracks hybrid workflows that span both agents and traditional software, capturing user-submitted prompts and mapping agent activity to task completion and overall platform engagement. It serves high-growth SaaS vendors (50–500 employees), large enterprises (500–5,000+ employees), and digital transformation leaders in regulated industries like financial services and healthcare.

Agent Analytics captures every user-submitted prompt across agent interactions, including agents built and sold by the company and those bought for employees. It surfaces patterns in what users do before, during, and after agent interactions, and provides visual replays of those sessions. The tool analyzes conversations to identify prompt themes and emerging use cases, and it specifically surfaces 'rage prompts' to alert teams to issues causing frustration. It flags off-script behavior, hallucinations, or inability to respond, and allows teams to embed guidance and surveys directly inside the agent interface. During its early access period, Pushpay used Agent Analytics to uncover that users were prompting only three or four times before quitting, enabling the team to pinpoint drop-off points and improve the experience before launch. The tool tracks up to 500 prompts per month per subscription and connects agent usage to bottom-line metrics like retention, conversions, and time to completion.

Pendo Agent Analytics is positioned as the only solution in the market for measuring the performance, usage, and business impact of AI agents across the enterprise. Its competitors include Coworker, ProdPad, UserBack, Canny.io, Userpilot, ProductPlan, Rapidr, Frill, and featureOS. Unlike pre-launch evaluation tools, Agent Analytics reveals what happens in real workflows after agents are deployed. It is built on Pendo's existing secure foundation, with additional layers of protection for sensitive data, addressing the risk that AI agent conversations often contain personal details, confidential business data, and proprietary information.

The primary trade-off is that Agent Analytics is a new module within Pendo's broader platform, meaning organizations already invested in Pendo's ecosystem gain the most value, while standalone users may face integration complexity. The tool lacks transparency in pricing for some features beyond the free tier. Its analytics capabilities are described as 'fairly basic' compared to specialized product analytics tools, depending on how deep a team needs to go. Additionally, the 500-prompt monthly cap per subscription may constrain high-volume agent deployments without upgrading to a paid plan.

Free trial available; free tier includes up to 500 prompts per month per subscription. Paid plans exist but pricing details for specific features are not publicly disclosed.