Mobile
New Relic Mobile Monitoring is a module within the broader New Relic One observability platform that provides end-to-end visibility into mobile application performance and user experience.
Publisher review
New Relic Mobile Monitoring is a module within the broader New Relic One observability platform that provides end-to-end visibility into mobile application performance and user experience. It is designed for mobile engineering teams, product managers, and site reliability engineers who need to correlate frontend mobile behavior with backend service metrics, logs, and traces. The tool collects real user monitoring (RUM) data from iOS and Android apps, including hybrid frameworks such as React Native, Flutter, Cordova, Capacitor, and .NET MAUI.
It tracks user journeys, identifies pain points like slow screen loads or crashes, and surfaces code-level errors. New Relic positions this as part of a unified data model where mobile metrics, logs, traces, and events are stored in a single pool, queryable via NRQL (New Relic Query Language). The platform supports 25+ languages and agents, and integrates with 700+ quickstarts.
Pricing follows a consumption model: charges per user ($99–$349/month depending on tier) plus per GB of data ingested ($0.40/GB standard, $0.60/GB Data Plus). A free tier includes 100 GB/month ingest and one full platform user. A typical team of 5 engineers sending 500 GB/month pays $650–$2,000/month depending on the plan.
Competitors include Dynatrace and Datadog, both of which offer mobile RUM but often with per-host or per-container pricing that can escalate differently. New Relic's strength is its unified data pool and NRQL querying, but its per-user cost on Pro and Enterprise tiers can be steep, and the free tier is limited compared to some rivals. Users on forums like Reddit and Facebook note that New Relic is 'quite powerful and fully featured' but 'expensive,' with out-of-the-box instrumentation that requires tuning to avoid high data ingest costs. The platform is owned and operated by New Relic, Inc., a publicly traded company (NYSE: NEWR) headquartered in San Francisco, California.
How it works
-
Mobile RUM for iOS and Android
Collects real user monitoring data including screen loads, interactions, crashes, and network requests from native iOS and Android apps.
-
Hybrid framework support
Monitors cross-platform apps built with React Native, Flutter, Cordova, Capacitor, and .NET MAUI, surfacing code-level errors per framework.
-
End-to-end distributed tracing
Correlates mobile frontend sessions with backend APM traces, logs, and infrastructure metrics in a single queryable data pool.
-
NRQL querying and dashboards
Lets users query mobile metrics, logs, traces, and events using New Relic Query Language to build custom dashboards and alerts.
-
User journey and KPI tracking
Automatically correlates code performance with business indicators like user retention and identifies pain points in user flows.
-
Alerting on errors and latency
Instantly alerts on in-app errors and slow screen loads, enabling teams to fix issues before they impact users.
-
700+ quickstart integrations
Provides pre-built integrations for common mobile services and backend tools, reducing setup time for monitoring stacks.
Strengths and trade-offs
Strengths
- Unified data model stores mobile metrics, logs, traces, and events in one pool, eliminating silos between frontend and backend observability.
- NRQL query language allows custom, ad-hoc analysis of mobile performance data without switching between separate tools.
- Supports five hybrid mobile frameworks (React Native, Flutter, Cordova, Capacitor, .NET MAUI) with code-level error surfacing.
- Free tier includes 100 GB/month data ingest and one full platform user, letting small teams evaluate mobile monitoring at no cost.
Trade-offs
- Per-user cost on Pro tier ($349/month per user) can exceed $1,700/month for a team of 5, making it expensive for smaller teams.
- Data ingest costs escalate quickly with chatty mobile apps; logs from a single microservice can push 5-10 GB/day.
- Free tier limits to one full platform user and 100 GB/month, which may not cover a production mobile app with moderate traffic.
- Out-of-the-box instrumentation can generate high data volume without tuning, leading to unexpected bills if sampling is not configured.
Pricing context
Free tier: 100 GB/month ingest, 1 full platform user, unlimited basic users. Standard: up to 5 users, $10 first user then $99/additional, $0.40/GB after 100 GB. Pro: unlimited users at $349/user/month (annual) or $419 (monthly), $0.40/GB after 100 GB.
Data Plus option: $0.60/GB with up to 90-day retention. Enterprise: custom pricing. Typical team of 5 with 500 GB/month pays $650-$2,000/month.
Getting started with Mobile
-
Sign up for New Relic
Go to newrelic.com and create a free account. The free tier includes 100 GB/month ingest and one full platform user, which is enough to evaluate mobile monitoring for a small app.
-
Install the mobile agent
Add the New Relic Android or iOS agent to your app via Gradle, CocoaPods, or Swift Package Manager. For hybrid frameworks like React Native or Flutter, use the respective New Relic plugin.
-
Configure app token and settings
Set your New Relic application token in the agent configuration. Enable features like crash reporting, network request capture, and distributed tracing. Adjust sampling rates to control data ingest volume.
-
View mobile performance data
Launch your app and navigate through screens. In the New Relic One UI, open the Mobile section to see screen load times, crash rates, and network requests. Use NRQL to query specific events or build custom dashboards.
-
Set up alerts on key metrics
Create alert policies for conditions like high error rate or slow screen load. Configure notification channels (email, Slack, PagerDuty) so your team gets immediate alerts when mobile app performance degrades.
Frequently Asked Questions
What is New Relic Mobile Monitoring?
New Relic Mobile Monitoring is a module within New Relic One that provides end-to-end visibility into mobile app performance and user experience. It collects real user monitoring data from iOS and Android apps, including hybrid frameworks, and correlates it with backend metrics.
How does New Relic mobile monitoring pricing work?
New Relic uses a consumption model with per-user charges and per-GB data ingest fees. Standard starts at $99 per user per month, Pro at $349 per user per month, plus $0.40 per GB after 100 GB. A Data Plus option costs $0.60 per GB.
What hybrid mobile frameworks does New Relic support?
New Relic supports React Native, Flutter, Cordova, Capacitor, and .NET MAUI. It surfaces code-level errors specific to each framework, allowing teams to monitor cross-platform apps alongside native iOS and Android applications.
What is NRQL and how is it used in mobile monitoring?
NRQL is New Relic Query Language used to query mobile metrics, logs, traces, and events stored in a unified data pool. Users build custom dashboards and alerts to analyze mobile performance without switching between separate tools.
What are the main strengths of New Relic mobile monitoring?
Key strengths include a unified data model that eliminates silos between frontend and backend observability, NRQL for custom analysis, support for five hybrid frameworks, and a free tier with 100 GB monthly ingest for evaluation.
What are common complaints about New Relic mobile monitoring?
Users often cite high per-user costs on Pro tier, which can exceed $1,700 monthly for five users, and escalating data ingest costs from chatty mobile apps. The free tier limits to one user and 100 GB, which may not cover production traffic.
Alternatives
- US Mobile ↗
- Visible ↗
- Mint Mobile ↗
How Mobile compares
Direct head-to-head against 3 competitors. Picked by 7wData.
Mobile
- Pricing
- Free tier: 100 GB/month ingest, 1 full platform user, unlimited basic users. Standard: up to 5 users, $10 first user then $99/additional, $0.40/GB after 100 GB. Pro: unlimited users at $349/user/month (annual) or $419 (monthly), $0.40/GB after 100 GB. Data Plus option: $0.60/GB with up to 90-day retention. Enterprise: custom pricing. Typical team of 5 with 500 GB/month pays $650-$2,000/month.
- Target
- New Relic Mobile Monitoring is a module within the broader New Relic One observability platform that provides end-to-end visibility into mobile application performance and user
- Strength
- Unified data model stores mobile metrics, logs, traces, and events in one pool, eliminating silos between frontend and backend observability.
- Watch for
- Per-user cost on Pro tier ($349/month per user) can exceed $1,700/month for a team of 5, making it expensive for smaller teams.
US Mobile
- Pricing
- $25/month for Unlimited Starter
- Target
- Budget-conscious users prioritizing Verizon network
- Deployment
- MVNO on Verizon
- Strength
- Customizable plans with priority data options
- Watch for
- Limited international roaming options
Visible
- Pricing
- $25/month for base unlimited plan
- Target
- Solo users needing unlimited data
- Deployment
- Verizon-owned MVNO
- Strength
- Unlimited hotspot at 5Mbps included
- Watch for
- Deprioritized data during congestion
Mint Mobile
- Pricing
- $30/month (3-month promo)
- Target
- Short-term commitment seekers
- Deployment
- T-Mobile MVNO
- Strength
- Aggressive promotional pricing
- Watch for
- Requires annual payment for lowest rates
User reviews
No user reviews yet. Be the first to write one.
Sources
Reporting on this tool draws on these publicly available sources.