Moveworks AI Assistant

Moveworks is an enterprise AI platform that provides an agentic assistant capable of understanding natural language requests, searching across business applications, and automating tasks end-to-end.

Updated 8 Jun 2026 Reviewed by 7wData

Publisher review

Moveworks is an enterprise AI platform that provides an agentic assistant capable of understanding natural language requests, searching across business applications, and automating tasks end-to-end. Founded in 2016 and headquartered in Mountain View, California, it is used by over 350 large enterprises and more than 5 million employees worldwide, including roughly 10% of the Fortune 500. The platform targets IT, HR, finance, sales, marketing, and facilities teams, consolidating multiple support functions into a single conversational interface accessible via Slack, Microsoft Teams, Webex, Google Chat, email, and embedded web experiences. Moveworks was acquired by ServiceNow for $2.85 billion in December 2025, and now serves as the AI front door for ServiceNow customers.

The platform's core is a Reasoning Engine that orchestrates multiple large language models (including its proprietary MoveLM) and built-in tools to understand intent, plan actions, execute workflows, and adapt to complex requests. Key capabilities include enterprise search across 100+ systems (Slack, OneDrive, Google Drive, SharePoint, Confluence, Outlook, and 50+ others), an AI Agent Marketplace with pre-built production-ready agents, and an Agent Studio for creating custom agents. The system supports over 100 languages and provides omnichannel access, enabling employees to find information and automate tasks without switching applications. Moveworks also offers a Productivity Boost package for frequent workflows and Service Management Automation to handle tier-1 IT and HR requests.

Moveworks competes directly with Workativ, ServiceNow Virtual Agent, and Microsoft Copilot. Its primary differentiator is its agentic AI approach, which goes beyond simple chatbots to autonomously plan and execute multi-step workflows across disparate systems. However, its high cost and complexity limit its appeal to large enterprises; the median annual contract value reported by Vendr is $130,000, with a range of $89,700 to $297,533 depending on company size and scope. Moveworks' acquisition by ServiceNow positions it as a premium, deeply integrated solution for ServiceNow customers, but also creates a lock-in risk for organizations not already on the ServiceNow platform.

The honest trade-offs are significant. Moveworks delivers powerful automation and a unified interface, but the initial setup and implementation costs are high, and configuring AI agents requires substantial effort. Pricing is not transparent, varying widely based on headcount and scope, and the platform demands ongoing training and fine-tuning to maintain accuracy. For mid-market companies or those with simpler needs, the total cost of ownership may outweigh the benefits, making alternatives like Workativ or Microsoft Copilot more cost-effective. Additionally, the acquisition by ServiceNow may lead to tighter integration with ServiceNow's ecosystem, potentially reducing flexibility for customers using other ITSM or HR platforms.

How it works

Agentic AI Assistant

Autonomously understands, plans, executes, and adapts to complete complex requests across business applications using a Reasoning Engine.
Conversational AI Interface

Accepts natural language requests via Slack, Microsoft Teams, Webex, Google Chat, email, and embedded web experiences.
Enterprise Search

AI-powered, context-aware search across 100+ systems including Slack, OneDrive, Google Drive, SharePoint, Confluence, and Outlook.
Reasoning Engine

Orchestrates multiple LLMs and built-in tools to autonomously plan, execute, and adapt workflows for any request.
AI Agent Marketplace

Pre-built, production-ready AI agents for common use cases in IT, HR, finance, and other functions.
Agent Studio

Low-code/vibe-code tool for creating custom AI agents tailored to specific organizational workflows.
Multilingual Support

Supports over 100 languages, enabling global workforce deployment without language barriers.

Strengths and trade-offs

Strengths

Single conversational interface unifies IT, HR, finance, and other business functions, reducing the need for multiple support tools.
Reasoning Engine orchestrates multiple LLMs and built-in tools to autonomously plan and execute complex, multi-step workflows.
Integrates with over 100 enterprise systems including Slack, OneDrive, Google Drive, SharePoint, Confluence, and Outlook.
Supports over 100 languages and provides omnichannel access via Slack, Microsoft Teams, Webex, Google Chat, email, and web.

Trade-offs

High initial setup and implementation costs, with median annual contract value of $130,000 and a range up to $297,533.
Complex setup and integration with existing systems require significant effort and specialized expertise.
Configuring and training AI agents demands substantial ongoing effort to maintain accuracy and relevance.
Pricing is not transparent and varies widely based on company size and scope, making budget planning difficult.

Pricing context

Custom-quoted based on total employee headcount. Median ACV reported by Vendr at $130,000 per year, ranging from $89,700 to $297,533.

Getting started with Moveworks AI Assistant

Request a demo

Visit the Moveworks website and fill out the demo request form with your company details. A sales representative will contact you to discuss your enterprise needs and provide a custom quote based on employee headcount.
Connect chat platforms

Install the Moveworks app in your organization's Slack, Microsoft Teams, or Webex workspace. Follow the admin setup wizard to grant necessary permissions and configure the assistant's access to your communication channels.
Integrate business systems

Use the integration dashboard to connect Moveworks to your enterprise systems, such as OneDrive, Google Drive, SharePoint, and Outlook. Authenticate each service and set data access scopes to enable enterprise search and task automation.
Configure AI agents

Open the Agent Studio to customize pre-built agents from the marketplace or create new ones for IT, HR, or finance workflows. Define triggers, actions, and approval steps to match your organization's processes.
Test and deploy assistant

Run test queries in a sandbox environment to verify the assistant's understanding and execution of requests. Once validated, publish the assistant to your production channels and monitor usage analytics for ongoing optimization.

Frequently Asked Questions

What is Moveworks AI Assistant?

Moveworks is an enterprise AI platform with an agentic assistant that understands natural language, searches across business apps, and automates tasks end-to-end. It serves IT, HR, finance, sales, and facilities teams via a single conversational interface.

How does Moveworks work for enterprise automation?

Moveworks uses a Reasoning Engine that orchestrates multiple large language models and built-in tools to understand intent, plan actions, execute workflows, and adapt to complex requests across over 100 integrated systems like Slack and SharePoint.

What is Moveworks pricing and how much does it cost?

Moveworks pricing is custom-quoted based on total employee headcount. The median annual contract value reported by Vendr is $130,000, with a range from $89,700 to $297,533 depending on company size and scope of deployment.

How does Moveworks integrate with ServiceNow after acquisition?

Moveworks was acquired by ServiceNow for $2.85 billion in December 2025 and now serves as the AI front door for ServiceNow customers. This creates tighter integration but may reduce flexibility for organizations not already on the ServiceNow platform.

What are the main features of Moveworks AI Assistant?

Key features include an agentic AI assistant, conversational interface via Slack and Teams, enterprise search across 100+ systems, a Reasoning Engine, AI Agent Marketplace, Agent Studio for custom agents, and support for over 100 languages.

What are the weaknesses of Moveworks for enterprises?

Moveworks has high setup costs with a median annual contract of $130,000, complex integration requiring specialized expertise, and ongoing effort to train AI agents. Pricing is not transparent, making budget planning difficult for mid-market companies.

Alternatives

How Moveworks AI Assistant compares

Direct head-to-head against 3 competitors. Picked by 7wData.

Pricing: Custom-quoted based on total employee headcount. Median ACV reported by Vendr at $130,000 per year, ranging from $89,700 to $297,533.
Target: Moveworks is an enterprise AI platform that provides an agentic assistant capable of understanding natural language requests, searching across business applications, and automating tasks end-to-end.
Strength: Single conversational interface unifies IT, HR, finance, and other business functions, reducing the need for multiple support tools.
Watch for: High initial setup and implementation costs, with median annual contract value of $130,000 and a range up to $297,533.

Pricing: Starts at $15/user/month for basic AI support
Target: Mid-market companies needing affordable AI helpdesk
Deployment: Cloud SaaS
Strength: Transparent pricing with no hidden fees
Watch for: Limited enterprise-grade scalability

Pricing: Bundled with ServiceNow ITSM (custom pricing)
Target: Existing ServiceNow customers
Deployment: Cloud or on-prem
Strength: Native integration with ServiceNow workflows
Watch for: Post-acquisition roadmap changes

Pricing: $20/user/month for Standard plan
Target: Atlassian ecosystem users
Deployment: Cloud or self-hosted
Strength: Tight integration with Jira and Confluence
Watch for: Basic AI capabilities require add-ons

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Moveworks AI Assistant

On this page

Publisher review

How it works

Agentic AI Assistant

Conversational AI Interface

Enterprise Search

Reasoning Engine

AI Agent Marketplace

Agent Studio

Multilingual Support