Category: customer service

All the data in the world means nothing if you don’t know what to do with it. This is a …

Analysts often feel extraordinarily overwhelmed when it comes to collecting data. Those feelings take on a new level when they …

How are CIOs reading the tea leaves for 2023 and what choices do they expect to make? Without question, 2023 …

Synthetic data could impact privacy models, automation for video, audio and display ads, AI for customer service, product development and …

Customers are connected on social media and digital channels, empowered and in control. How they talk about a brand and …

The pandemic has pushed companies to conduct more business online and invest in digital touchpoints that create a positive consumer …

As many organizations look to automation to drive productivity, automation itself is evolving and changing as these same organizations start …

Customers of different industries place a different value on the elements that generate their overall experience. A pharmacy customer may …

We discuss common digital transformation mistakes that leaders need to avoid if they want to lead their organization into a …

Customers are the lifeblood of your company andthese days, they have high expectations. Whilethey don’t expect you to predict their futures, they do anticipate that you’llmeet …

After years of hearing more vendor sales pitches than is healthy for me, I’m convinced most pitches fall into two …

Ask enterprise leaders what data management is and you are likely to get a different answer from everyone you ask. …