Are IT organizations headed for irrelevance? No, but changing today’s IT paradigm is urgent. Recently I had the chance to attend a great conversation on Twitter and Youtube.
Brilliantly facilitated by Tim Crawford, the discussion revolved around the relevance of IT today and involved Mark Thiele EVP Datacenter at Switch, Stuart Appley CIO at Shorenstein, and Bob Egan CEO of the Sepharim Group.
A consensus on the fact that a greater collaboration of the business and IT is the way to go Throughout the conversation – that’s not the words that were used – but it seemed that there was a consensus on the fact that the way we delivered IT services had reached an inflexion point and that new paradigm more centred on “Piecing Together the Business and IT” and on “Not Separating IT From the Business” would make IT more relevant particularly in today’s digital age.
Mark brilliantly reminded a fundamental rule of future IT organizations, “Spend more time delivering new apps and value and less time customizing legacy.”
Bob, advocating the business perspective, reminded this critical fact that IT tends to forget, “The Consumerization of IT is more about people, process and user experience than it is about tech. Important for IT to digest” and warned, “Words of a wise man. Does your IT org have a future?” before concluding, “IT orgs that will survive and thrive will strike a balance between the deployment of tech and the deployment of the business.”
Now that the foundations and principles for a better IT are laid, what is the next step? The discussion thrilled me because it substantiated the point I developed in my recent book “The Complete ITaaS Delivery ModelTM: The Art of Integrating AWS, DevOps and ITIL Into Complete ITaaS Delivery Models” that, new IT service delivery capabilities involving the business and IT into an integrated platform of people, processes, best practices, collaboration and governance mechanisms and cloud services and infrastructure was definitely the way to go.
The conversation in a sense validated The Complete ITaaS Delivery Model™ that I widely developed and detailed in the book to provide CIOs and business lines with a concrete and accurate answer to the need for a new IT service delivery model.
My point is, just like years ago the UK’s Office of Government Commerce (OGC) delivered through ITIL, a set best practices used to develop and execute IT service management the IT industry needs now, not tomorrow, a reference model that crystallizes the foundations and principles mentioned above by Tim, Bob, Stuart, Mark, Jason Bloomberg and many others to support the implementation of what is increasingly called Digital Organizations.
The five indispensable principles to know about the complete ITaaS Delivery Model™
I have been using the model in its current version for almost three years to implement ITaaS capabilities in private and public cloud contexts.
