Narrative Science helps people understand and communicate what is most important in their data. By transforming data into insightful, human-like language, the company’s natural language generation (NLG) technology enables people to be data-driven without needing to be data literate. As the leader in NLG for the enterprise, Narrative Science works with customers including Credit Suisse, Deloitte, MasterCard, USAA, and members of the U.S. intelligence community, empowering them to make better decisions, focus talent on higher-value opportunities, and create differentiated products– all through the power of data storytelling.
Narrative Science’s mission is to empower people to work smarter and realize their greatest potential by automatically transforming data into a powerful asset– information that is packed with relevant insights, written in conversational language, and generated at machine scale.
Unlike technology that requires the user to interpret and explain insights from data, Narrative Science’s NLG platform, Quill communicates the way humans do— analyzing the data to identify what’s interesting and important and then automatically transforming those insights into relevant, intuitive, and timely information— generating insightful narratives at a scale not possible by humans.
The company aims to make its technology as seamless as possible– easily integrating into the client’s existing data analytics and reporting environments, as well as enabling them to create their own digital products by incorporating NLG into their language interfaces.
Narrative Science is also dedicated to serving enterprises, with software that handles massive data volumes, adheres to complex reporting requirements, and has achieved Amazon Web Services (AWS) Competency Partner status and SOC 2 compliance– trusted by the world’s largest organizations in some of the most highly regulated industries.
Keelin McDonell serves as the Vice President of Professional Services at Narrative Science. She is dedicated to ensuring clients have exceptional experiences with the company and its technology. At Narrative Science, the team has led the charge of creating the new technology category of NLG. One of the things the company learned early-on regarding category creation is that the level of services and support needs to be higher because one really needs to prove the value. Keelin and her team make sure the software and value capture around the software is as high as possible by pioneering a services model that identifies the best ways to use NLG, evangelizing the value with the customer, and making sure Narrative Science is using the customers’ feedback to drive the road map for its products and services.
Keelin’s journey at Narrative Science began in 2011, as one of the company’s first employees, within the client services team. “As we were transitioning from a media-centric customer base to an enterprise-oriented one, we needed a larger services team with experience in domains such as financial services and the government to provide a more comprehensive experience for our clients. Since then, I’ve helped grow our services team from a handful of employees to a robust Customer Success department”, said Keelin.
