AI & Data Intelligence Blog

Using AI to Track How Customers Feel — In Real Time

The most common methods of tracking customer sentiments has a big blind spot: They can’t pick up on important emotional…

May 7, 2021 Yves Mulkers 79M views 4 min read

How Hyperautomation Can Help Organizations Make Better Decisions With Data

As many organizations look to automation to drive productivity, automation itself is evolving and changing as these same organizations start…

May 6, 2021 Yves Mulkers 64M views 4 min read

Go Beyond Artificial Intelligence: Why Your Business Needs Augmented Intelligence

The nasal test for Covid-19 requires a nurse to insert a 6-inch long swab deep into your nasal passages. The…

Oct 21, 2020 Yves Mulkers 56M views 4 min read

3 Key Stages for Effective Data Modernization

Don’t get stuck in a room going nowhere. Follow the Plan-Build-Execute model, and your data modernization initiative will lead to…

Jul 14, 2020 Yves Mulkers 16M views 3 min read

5 best practices to free data from silos and boost the bottom line

Ninety percent of the data that exists today was produced in the last two years; that’s thanks to2.5 quintillion bytes…

Mar 6, 2018 Yves Mulkers 110M views 2 min read

Businesses Use Inbound Comms to Generate Market Data

If you’re a fan of shows like Shark Tank, you’re probably familiar with the many product pitches that fail. Many…

Feb 14, 2018 Yves Mulkers 27M views 3 min read

Bank battle for innovation and market share needs huge live data crunching

When there isn’t much else to choose between brands, customer service becomes an important differentiation, and in financial services the…

Jun 7, 2017 Yves Mulkers 133M views 2 min read

The Hidden Bias in Customer Metrics

Business leaders understand how their business is performing by monitoring different metrics. Metrics are essentially a summary all the data (yes,…

Apr 26, 2017 Yves Mulkers 44M views 4 min read

Make Customers Happy with Immediate, Actionable Data Insights

When it comes to big data, everyone wants the same thing at the end of the day: insights that can…

Sep 19, 2016 Yves Mulkers 121M views 4 min read

Blinded by data: 5 ways to deal with data overload

For marketers, the mandate to drive revenue has led to an explosion of analytics solutions. There’s a dashboard for virtually…

Jul 6, 2016 Yves Mulkers 138M views 3 min read