How AI Can Improve The Employee Experience
More and more businesses are realising the power of AI and how much it can impact the success of their business. But something that many may not have considered is how it can be used to impact the experience that employees have whilst at work, and how it can measure company culture. The capabilities of AI are advancing every day and crossing into every aspect of business, so it makes sense to get your company on board and harnessing its power before your competitors do!
Alex Tebbs, co-founder of unified communications company VIA, shares his insights on a few ways that businesses can use AI to improve the employee experience.
Utilising AI-powered assistants in your hiring process can significantly improve the experience that potential job candidates have in the application process. AI can support in the initial stages of hiring by responding promptly to applicants, keeping them informed of any updates to boost their engagement throughout the process. Artificial intelligence has an edge over humans here, as it can use its technology to determine when is the best time to reach out to different candidates, as well as the language and tone to use.
This also helps to cut down the amount of time your current employees need to spend on recruitment, giving them more time to spend on their primary job role. Rather than spending time sending emails and doing hiring admin, instead your manager can dedicate more time to that big project they’re working on. In this way, AI assistants benefit not only your potential future employees, but they also reduce the number of additional duties your current team members would need to take on.
AI can also be used to revolutionise your training processes. Rather than handing out the same introductory binder to each new hire, consider using AI to deliver your training modules. The machine learning algorithm can predict on an individual basis when the optimum time for your employees to learn is, and which format suits them best based on their previous training successes. In this way, AI can also offer personalised feedback and, in a way, act as a personal mentor to your team members. If the system recognises that someone has trouble with a particular topic or process, it can recommend additional training or repeat exercises to bring those skills up to scratch. It can also deliver these insights to you as a manager so you can have an in-depth understanding of your team’s knowledge and competencies.
The relationships between employees are crucial for a positive and harmonious working environment.
